FAQ
Frequently Asked Questions (FAQ)
1. What products do you offer?
We specialize in high-quality keyboard keycaps, accessories, and related products for mechanical keyboards.
2. Do you ship internationally?
Yes, we offer both domestic shipping within Greece and international shipping. Shipping rates and delivery times may vary depending on your location. For more details, please see our Shipping Policy.
3. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your parcel online.
4. How long does it take to receive my order?
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Greece: Typically 1–3 business days.
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International: Usually 5–15 business days, depending on destination and shipping method.
5. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are secured and encrypted.
6. Can I cancel or change my order?
If you wish to cancel or modify your order, please contact us as soon as possible at cst.acecaps@gmail.com. Orders that have already been shipped cannot be modified or cancelled.
7. What is your return and refund policy?
We accept returns within 14 days of delivery, provided the items are unused and in original packaging. For more information, please review our Return & Refund Policy.
8. What if I receive a defective or wrong product?
We apologize for any inconvenience. Please contact us immediately with your order number and a photo of the issue. We will arrange for a replacement or a refund as soon as possible.
9. How can I contact customer support?
You can reach us via email at cst.acecaps@gmail.com or by phone at +30 210 544 5477. You may also use our Contact Us form.
10. Do you offer free shipping?
We offer free shipping within Greece for orders over €80. From time to time, we may have free shipping promotions. Please check our website for current offers.